Public Works
The Public Works Department manages the “behind-the-scenes” services that are vital to our daily lives, including the municipal water supply, wastewater treatment, street maintenance, and local sanitation.
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Hot Springs Public Works
Contact Information
- Primary Phone: (828) 622-7591 (Via Town Hall)
- Location: Operations are based out of the Town Hall and the Water Treatment Facility.
💧 Water & Sewer Services
Hot Springs operates its own municipal water and sewer systems. Because of our unique geography, maintaining these systems requires specialized expertise.
- Water Quality: The department monitors water quality daily to ensure it meets all North Carolina state standards. An annual Consumer Confidence Report (CCR) is available at Town Hall or online here .
- Connections: Residents looking to establish new water or sewer service must apply through the Town Hall administrative office.
- Repairs: Public Works handles all main line repairs. Residents are responsible for the service lines from the meter to their homes.
🚛 Sanitation & Maintenance
| Service | Details |
| Trash Collection | Curbside pickup is provided for residents within town limits on Monday mornings (excluding holidays). Please ensure bins are out by 8:00 AM on scheduled days. |
| Street Maintenance | Includes pothole repair, sidewalk maintenance, and clearing debris from town-owned roads. |
| Water/Sewer | The department maintains water and sewer lines. |
| Parks & Public Spaces | Maintenance of town-owned green spaces and the grounds around municipal buildings. |
⚠️ Resident Guidelines & Safety
- Water Leaks: If you notice an unusually soft spot in your yard or see water bubbling up from a street or sidewalk, please notify the department immediately.
- Fats, Oils, and Grease (FOG): To prevent sewer backups, residents are reminded never to pour grease or oil down the drain. These substances solidify and cause major blockages in the town’s sewer mains.
📋 Utility Billing
Utility payments for water, sewer, and trash are processed through the Town Hall.
- Due Date: Bills for water/sewer services are due when rendered and are delinquent after 30 days.
- Payment Methods: Payments can be made in person at the Town Hall via cash, check, or money order.
Did You Know? The Hot Springs Public Works team maintains miles of intricate piping that must navigate the rocky, mountainous terrain of the French Broad River valley to deliver clean water to your tap.